FAQ Lens Replacement
Can I buy new frame and send it for Lens Installation?
Can I buy new frame and send it for Lens Installation?
Yes, We absolutely do new lens installation in new as well as old frames.
How long does this process takes?
How long does this process takes?
You can expect your glasses in your hand in 10–12 business days from the day we receive your frames.
What brands of frames do you accept?
What brands of frames do you accept?
We accept all Branded and Non branded frames including Oakley, Meta Rayban or any other smart glasses.
If you are not sure, please email or call us. Please include picture or model of your glasses if you are sending us an email.
Email: support@shadegray.com
Do you also replace Lenses for Sunglasses?
Do you also replace Lenses for Sunglasses?
Yes, We replace lenses for Prescription and Non-Prescription Sunglasses.
What Lenses do you use?
What Lenses do you use?
We use high-quality prescription lenses, the same grade used by top eyewear brands and optical stores.
All our lenses come with anti-scratch and Anti-Reflective coating by default.
What if I’m not satisfied with my lenses?
What if I’m not satisfied with my lenses?
15-Day Satisfaction Guarantee
We stand behind every pair of lenses we craft. If your new lenses aren’t working for you within the first 15 days, we’ll remake them at no additional charge — shipping fees may apply.
📋 A valid prescription from your eye care provider is required for all remakes.
What is Lens Replacement and how does it work?
What is Lens Replacement and how does it work?
Scratched Lenses? We’ve Got You Covered.
We offer high-quality, affordable lens replacements for any frame — from vintage classics to designer sunglasses.
How It Works:
- Customize Your Lenses:
Choose from a wide range of lens types, coatings, and upgrades — including single vision, progressive, bifocals, and transitions. - Send Us Your Frames:
After placing your order, you’ll receive a pre-paid shipping label with tracking— Securely pack and ship your frames. - We Handle the Rest:
Our expert technicians use advanced lens-cutting technology to custom-fit your lenses, inspect for quality, and return your updated glasses.
📦 Turnaround Time:
Approximately 10–12 business days from the day we receive your frames
What Do you do with Old Lenses?
What Do you do with Old Lenses?
To get your old lens to be shipped back, please indicate that in order notes. By default, we discard the old lenses.
ShadeGray
ShadeGray—your go-to destination for all things eyewear. I'm more than just a brand; I'm your expert companion in the world of eyewear. From keeping you updated on the latest trends to offering personalized suggestions for outfits and occasions, I’ve got you covered. I can walk you through the features, materials, and design elements of various styles, while also sharing expert insights on eye health and lens technology.