Warranty
90 day- Quality assured with our reliable limited warranty on select products.
Orders & Purchases
How do I edit or Cancel my order?
How do I edit or Cancel my order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, Text or Call.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
What should I do if there a problem with my order?
What should I do if there a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I did not recieve my order?
I did not recieve my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your Return Policy?
What is your Return Policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate return?
How do I initiate return?
- Go to orders
- Select Order to be returned
- Initiate Return
- Our team will approve
- You will receive shipping label on email.
- Ship the product
- Once received, refund will be issued, including original shipping cost paid by the customer.
How soon is return processed?
How soon is return processed?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method.
90-Day Guarantee
90-Day Guarantee
You’re eligible for a one-time replacement pair within 3 months (P.S. This only applies to products with noticeable defects in the craftsmanship).
Shipping & Tracking
How do I track my order?
How do I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
How long do I have to wait for my glasses after I have ordered them?
How long do I have to wait for my glasses after I have ordered them?
Your order will be delivered within 7 - 14 business days.
What shipping methods do you offer?
What shipping methods do you offer?
Most of orders are shipped through USPS.
Do you ship outside?
Do you ship outside?
At this time we are only Shipping within USA.
Prescription & Lenses
Do you have offline Store for eye checkup?
Do you have offline Store for eye checkup?
No, we are an Online Company based out of USA.
How do I get my Prescription?
How do I get my Prescription?
Your Doctor's office should be able to provide you with prescription.
What all Lens you offer?
What all Lens you offer?
We offer Single Vision, Progressive, Transitions, Photo-chromatic, Driving and various other lenses.
Contact us
How do I connect
How do I connect
- Email : support@shadegray.com
- At this time we do not have a direct line we are working to setup it up.
